IT Operations Manager · Colombo, Sri Lanka

Ahamed Mishfak

CCNA · CCNP · BSc (Hons) Networks

IT Operations professional specialising in LAN/WAN infrastructure, Cisco technologies, and enterprise network security. Proven track record of 98% uptime and measurable reduction in system downtime across complex environments.

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Ahamed Mishfak
Ahamed Mishfak IT Operations Manager
98% Uptime
3+ Years Exp.
5 Certs
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§ 01 — Profile
01 / About

Who I Am

Network Engineering graduate with hands-on expertise in LAN/WAN infrastructure, POS/ERP Systems, and enterprise IT support — holding NVQ Level 4 in ICT Technician alongside CCNA, CCNP, and CCENT certifications.

Currently serving as IT Operations Manager at Darul Iman Trust, I oversee network infrastructure, system performance, and technical support — ensuring high availability across critical services with a consistent 98% uptime record.

Passionate about evolving with technology and delivering reliable, efficient IT solutions that drive measurable business outcomes. I bring deep knowledge of Cisco ecosystems, network security architectures, and enterprise support workflows.

Location
Colombo, Sri Lanka
Languages
🇱🇰 Tamil 🇬🇧 English 🇱🇰 Sinhala
Contact
✆
+94 769 779 914
@
mishfakit@gmail.com
in
LinkedIn Profile
↗
See My Projects
§ 02 — Expertise
02 / Skills & Certifications

Core Expertise

Technical Proficiency
Networking & Infrastructure98%
IT Infrastructure Management95%
Active Directory & Windows Server90%
IT Troubleshooting89%
Microsoft 365 Administration82%
Firewall & Network Security87%
Cloud Computing & AI75%
Certifications & Qualifications
01
BSc (Hons) Computer System & Networking
University Degree
02
ICT Technician — NVQ Level 4
National Vocational Qualification
03
CCST — Cisco Certified Support Technician
Cisco Systems
04
CCNA — Cisco Certified Network Associate
Cisco Systems
05
CCNP — Cisco Certified Network Professional
Cisco Systems
06
Introduction to IoT
Cisco Networking Academy
07
Web Designing
Orion Campus
§ 03 — Career
03 / Experience

Career Timeline

2025 — Present
IT Operations Manager
Darul Iman Trust — Sri Lanka
Current Position

Leading all IT operations including LAN/WAN network management, POS and ERP system administration, and enterprise IT support. Achieved and maintained 98% uptime across critical infrastructure. Managing Cisco device configurations, network security frameworks, and technical support teams.

LAN/WAN POS Systems ERP Network Management IT Support
2024 — 2025
Student / Network Engineer Trainee
ATN Campus — Sri Lanka
Completed

Intensive professional training in Cisco CCNA and CCNP routing and switching. Hands-on lab work with enterprise-grade equipment including Cisco routers, multilayer switches, and security appliances. Completed network engineering certification pathway.

CCNA CCNP Routing Switching
2023 — 2024
ICT Technician
Training Institute (NAITA) — Sri Lanka
Completed

Provided IT support and technical maintenance across hardware and software systems. Completed NVQ Level 4 ICT Technician qualification with practical CCNA lab training covering network device configuration, system administration, and infrastructure support.

IT Support Hardware System Maintenance CCNA Lab
§ 04 — Resources
04 / Useful

IT Resources

🎓
Cisco Certifications
Official CCNA / CCNP certification portal and training pathways
↗ Open 🔒
Fortinet Training
NSE cybersecurity courses and professional resources
↗ Open ☁️
Microsoft 365
Enterprise admin center and management portal
↗ Open 📡
Aruba Networks
Aruba networking documentation and support services
↗ Open 💼
LinkedIn
Connect and view professional profile
↗ Open
§ 05 — Tool
05 / Interactive Tool

IP Address Validator

Network IP Checker

Enter any IPv4 address to validate its format, identify its class, type, and binary representation — a quick diagnostic for network analysis.

Analyse Address